FieldRevOS
Customer Access

SMS Messaging

SMS Messaging & Verbal Consent

FieldRevOS sends customer-care SMS only after a caller voluntarily agrees during a phone conversation to receive a follow-up text related to that caller's inquiry.

Effective September 16, 2026

How verbal opt-in works

  1. A customer or prospective customer calls FieldRevOS at 888-691-9318.
  2. During the call, Abby, the FieldRevOS receptionist, determines whether an SMS follow-up would be helpful for the caller's specific inquiry.
  3. Abby explicitly asks for permission before any SMS is sent. The verbal consent request is:
    “Would you like me to send a follow-up text to the mobile number you provided with information related to your inquiry? Message and data rates may apply. You can reply STOP at any time to opt out. Reply HELP for help.”
  4. The caller may say yes or no. Consent is optional and is not required to continue the phone conversation or receive assistance.
  5. An SMS is sent only if the caller affirmatively agrees. No text messages are sent merely because a caller dialed our number or left a voicemail.

What messages may include

SMS messages may include requested information, appointment or scheduling follow-up, and responses related to the caller's inquiry.

This verbal consent flow is for customer-care and informational messages related to the caller's request. It is not consent to receive unrelated promotional or marketing messages.

Message terms

  • Message frequency varies based on the conversation and follow-up needed.
  • Message and data rates may apply.
  • Reply STOP at any time to opt out. We will honor opt-out requests promptly.
  • Reply HELP for help, or contact us through our contact form or by calling 888-691-9318.
  • Consent is not a condition of purchase or of receiving assistance.
  • Carriers are not liable for delayed or undelivered messages.

Example message

“FieldRevOS: Thanks for speaking with Abby. As requested, we'll follow up regarding your inquiry. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help.”

Consent records

FieldRevOS maintains records of SMS consent as appropriate, including the method and date associated with consent. We honor opt-out requests immediately and do not send further SMS to a number that has opted out unless the caller provides fresh affirmative consent.

Related policies

For more information, see our Privacy Policy and Terms of Use.

Questions? Call 888-691-9318 or use our contact form.